1. Introduction

This Privacy Policy explains how Cara Taxi Pakistan ("Cara Taxi", "we", "our", or "us") collects, uses, stores, shares, and protects the personal information of Riders and Drivers who use our mobile application, website, and related services.

By creating an account or using our Platform, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

2. Data Controller

Cara Taxi Pakistan is responsible for the collection and processing of personal information obtained through the Platform.

3. Information We Collect

3.1 Personal Information

• Full Name
• Email Address
• Mobile Phone Number
• Date of Birth (where required)
• Profile Photograph (optional)

3.2 Driver Information

• Valid Driving Licence
• National Identity Card (CNIC), where required
• Vehicle Registration Certificate
• Vehicle Insurance Information (if applicable)
• Commercial Transport Permit or Licence (where required)
• Vehicle photographs and inspection details
• Bank or Wallet information for payouts

3.3 Location Information

We collect precise location data to:

• Match Riders with nearby Drivers.
• Provide navigation.
• Calculate fares.
• Enable live trip tracking.
• Improve safety.
• Prevent fraud.

3.4 Payment Information

• Payment method details.
• Transaction history.
• Wallet balance.
• Billing information.
• Payment records processed securely through third-party payment providers.

3.5 Device & Technical Information

• IP Address
• Device Model
• Operating System
• Device Identifier
• Application Version
• Crash Reports
• Usage Analytics
• Diagnostic Logs

4. Why We Process Your Information

We process your personal information to:

• Create and manage your account.
• Provide transportation-related services.
• Match Riders with Drivers.
• Process ride bookings and payments.
• Provide customer support.
• Detect fraud and unauthorized activity.
• Improve platform performance.
• Comply with applicable laws and legal obligations.
• Communicate service updates and important notices.

5. How We Use Your Information

• To operate and maintain the Cara Taxi Platform.
• To calculate ride fares.
• To provide Driver and Rider matching.
• To verify Driver identity and documents.
• To process payments and Driver payouts.
• To investigate complaints and disputes.
• To improve user experience.
• To protect users from fraud and abuse.
• To comply with applicable Pakistani laws.

6. Sharing of Information

6.1 Between Riders and Drivers

During a trip, Riders and Drivers may see limited information such as:

• Name
• Profile Photo (if provided)
• Pickup and Drop-off Location
• Vehicle Information
• Live Trip Status
• Driver Rating

6.2 Third-Party Service Providers

We may share information with trusted service providers including:

• Payment Gateway Providers
• Cloud Hosting Providers
• SMS Service Providers
• Email Service Providers
• Analytics Providers
• Customer Support Providers

6.3 Legal Requirements

We may disclose personal information where required by applicable law, court order, governmental authority, law enforcement agency, or to protect our legal rights and the safety of our users.

7. Data Storage & International Transfers

Your information may be stored and processed on secure servers located in Pakistan or in other countries where our trusted service providers operate. Where information is transferred internationally, we take reasonable steps to ensure appropriate security measures are implemented to protect your personal information.

8. Data Retention

• Account information is retained while your account remains active.
• Trip records may be retained for legal, safety, operational, and dispute resolution purposes.
• Payment records are retained to comply with applicable financial and tax regulations.
• Driver verification documents may be retained as required by law.

9. Fraud Prevention & Safety

• Ride cancellations are recorded.
• Location history may be used to investigate disputes.
• Accounts may be monitored to prevent fraud, abuse, or misuse of the Platform.
• Repeated policy violations may result in account suspension or permanent termination.

10. Your Privacy Rights

Subject to applicable Pakistani law, you may have the right to:

• Access your personal information.
• Update inaccurate information.
• Request correction of your data.
• Request deletion of your account.
• Withdraw consent where processing is based on consent.
• Contact us regarding any privacy concerns.

11. Account Deletion

• You may request deletion of your account through the application or by contacting Customer Support.
• Certain information may continue to be retained where required by law, fraud prevention, dispute resolution, taxation, or regulatory compliance.

12. Data Security

Cara Taxi implements reasonable administrative, technical, and physical security measures to protect your information, including encrypted communications, secure servers, authentication controls, and restricted access. However, no electronic storage or internet transmission can be guaranteed to be completely secure.

13. Children's Privacy

Our services are intended only for individuals who are at least 18 years of age. We do not knowingly collect personal information from children.

14. Third-Party Services

Our Platform may use third-party providers including payment processors, cloud hosting providers, mapping services, communication providers, and analytics services. These providers process information only as necessary to provide their respective services.

15. Changes to this Privacy Policy

Cara Taxi may update this Privacy Policy from time to time. Any revised version will become effective upon publication on the Platform. Continued use of the Platform constitutes acceptance of the updated Privacy Policy.

16. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.

17. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Cara Taxi Pakistan
Email: contact@carataxi.pk